By registering or using go444's services, you confirm that you have read and agreed to this Privacy Policy. For any questions, contact us at support@go444.my.
Scope & Applicability
Go444 is a licensed online betting and gaming platform serving users in Bangladesh and other countries. This Privacy Policy applies to go444's website, mobile app, and all related services.
Go444 believes that every user's personal data belongs to them. We collect only the information necessary to deliver our services, and we maintain technical and procedural safeguards aligned with international standards to keep it secure.
This policy has been developed in accordance with the GDPR (General Data Protection Regulation) and international data protection standards. It has been written specifically for Bangladeshi users, with the aim of explaining everything as clearly as possible.
In brief: go444 does not sell, share without reason, or disclose your personal data to third parties unless legally required. Your information is used solely to operate go444's services.
What Information We Collect
Go444 collects two types of information from you — details you provide directly, and information collected automatically.
| Data Type | What We Collect | When It Is Collected |
|---|---|---|
| Identity-Related | Full name, date of birth, national ID number | During registration & KYC verification |
| Contact | Mobile number, email address | At account registration |
| Financial | BKash/Nagad/Rocket number, transaction history | During deposits & withdrawals |
| Technical | IP address, device model, browser information | Automatically at every login |
| Usage Patterns | Betting history, game preferences, session duration | Continuously while using the service |
| Location | Country & city (approximate, based on IP) | Automatically at login |
Go444 never stores your bank account PIN, password, or card number. All payment processing takes place through fully SSL-encrypted channels.
How Your Data Is Used
Go444 uses the data it collects for the following purposes:
- To create, verify, and manage your account.
- To process deposits and withdrawals and maintain a record of your transaction history.
- To keep betting and gaming services running without interruption.
- To detect and prevent fraud, money laundering, and account hacking.
- To analyse your preferences and usage patterns in order to improve our services.
- To send bonuses, promotions, and personalised offers (you can opt out at any time).
- To provide customer support and resolve complaints.
- To meet legal and regulatory obligations.
Please note: go444 does not share your betting and gaming data with any third-party advertisers. Your usage patterns are used exclusively to improve go444's own services.
Go444 may occasionally notify you by SMS or email about service updates, new features, or important changes. If you prefer not to receive marketing messages, you can turn them off in your account notification settings.
Cookies & Automatic Tracking
The go444 website and app use cookies and similar technologies. Cookies are small data files stored in your browser.
- Essential cookies: Used to maintain login sessions, verify security, and save your language preference. These cannot be disabled as they are essential for the service to function.
- Analytical cookies: To understand page view frequency, feature usage, and similar patterns. All such data is fully anonymized.
- Functional Cookies: To remember your language, theme, and preferences.
Go444 does not use third-party tracking cookies. Analytical cookies can be disabled through your browser settings, though doing so may affect certain features.
On the mobile app: The go444 app stores your device ID and push notification token. These can be managed from your phone's app settings.
Data Sharing Policy
Go444 does not sell or share your personal information with third parties. However, your data may be shared in the specific circumstances outlined below:
- Payment Processors: Payment providers such as bKash, Nagad, and Rocket receive only the information necessary to verify transactions.
- KYC service providers: Secure, regulated third-party services may be used for identity verification.
- Regulatory Authority: Certain information may be disclosed to licensing authorities or as required by law.
- Advertisers: Your data is never shared for advertising purposes under any circumstances.
- Data Brokers: go444 is not affiliated with any data brokers or data trading platforms.
Important: Third-party service providers that process data on behalf of go444 are contractually bound to uphold the same privacy standards. They may not use that data for their own purposes.
In the event of a business merger or acquisition, users will be notified in advance and this Privacy Policy will remain in effect under the new ownership.
Data Protection Methods
Go444 protects your data using multiple layers of security:
- 256-bit TLS/SSL encryption: All communications across the website and app are fully encrypted.
- Password Hashing: Your password is never stored in plain text — only a cryptographic hash is retained.
- Two-Factor Authentication (2FA): Enabling 2FA on your account adds an extra layer of security.
- Firewall & DDoS Protection: Server-level intrusion prevention measures.
- Regular Security Audits: Regular system audits conducted by independent security experts.
- Access Control: go444 staff can only access the information necessary to perform their specific role.
Go444 continually invests in cybersecurity. However, no system on the internet is 100% secure — while go444 cannot offer an absolute guarantee, we maintain the highest level of protection available.
In the Event of a Security Breach: If a data breach occurs and your information is at risk, go444 will notify the relevant authorities within 72 hours and inform you as quickly as possible.
Your Rights
As a go444 user, you have several rights over your own data. Here's a plain-language summary:
Right of Access
To find out what information go444 holds about you, write to us at support@go444.my.
Right to Rectification
To correct inaccurate or outdated information, submit a request through Account Settings or contact Support.
Right to Erasure
After account closure, you may request that specific data be deleted (except where retention is required by law).
Right to Data Portability
You may request a copy of your personal data in a machine-readable format.
Right to Object
You may object to marketing communications and restrict certain types of data processing.
Right to Restriction
In certain circumstances, you may request that the processing of your data be temporarily paused.
To exercise these rights, email us directly at support@go444.my. go444 typically responds within 30 days.
How Long Your Data Is Retained
Go444 retains your data only for as long as necessary. Retention periods vary depending on the type of data:
- Account Information: For the duration your account is active and up to 5 years after closure (for legal compliance).
- Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
- KYC documents: 5 years after account closure.
- Betting History: For the duration your account is active and 2 years after closure.
- Support Chat Log: 1 year after the issue has been confirmed resolved.
- Login & Security Log: 3 months.
Once the designated retention period expires, data is securely deleted or anonymised. The deletion process is carried out in accordance with go444's data management policy.
Privacy of Minors
All services on go444 are strictly for users aged 18 and above. go444 does not knowingly collect any personal information from minors.
If a minor has accidentally submitted their information: If a parent or legal guardian contacts support@go444.my, go444 will delete the relevant data and close the account as quickly as possible.
Age is verified at registration and confirmed a second time through a government-issued ID during the KYC process. go444 is firmly committed to protecting minors.
Policy Changes & Updates
Go444 may update this Privacy Policy from time to time. Here is how changes are handled and communicated:
- For minor changes, only the "Last Updated" date at the top of the page will be revised.
- For significant changes, advance notice will be sent via SMS or email to your registered mobile number.
- Continued use of go444 after any changes takes effect will be considered acceptance of the updated policy.
- If you object to the changes, please contact go444 support or request that your account be closed.
Contact: For any privacy-related questions or concerns, please write to privacy@go444.my or support@go444.my. go444 aims to respond within 7 business days.
Go444's Commitment to Data Security
Steps go444 takes to protect your privacy
End-to-End Encryption
Every piece of data sent to go444's servers is protected with 256-bit TLS encryption — even if intercepted, it cannot be read.
Access for your eyes only
Go444 staff do not have full visibility into your account. Only staff in the relevant department can access the specific information they need.
No Sale of Data
Under no circumstances does go444 sell your personal data. Your data is not a product of go444's business.
Regular Security Audits
Go444's systems are regularly audited by independent security experts. Any vulnerabilities identified are addressed immediately.
Your Controls
Marketing messages, push notifications, and cookie preferences — all of these can be managed directly from your account settings.
GDPR-Compliant Policy
Go444's Privacy Policy complies with international GDPR standards. Your data rights are internationally recognized.
Related Policies & Information
All go444 policies are interconnected. For the complete picture, please read the pages listed below.
Manage your notification preferences, 2FA, and personal information at any time through go444 Account Settings.
Log In →Privacy Policy FAQs
Answers to some of the questions members ask most often